Last updated: January 2024
Introduction
mist-egret ("we", "our", or "us") is committed to protecting the privacy of visitors to our website and clients who use our travel services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at mist-egret.com or engage our travel planning services.
By using our website or services, you consent to the practices described in this policy. If you do not agree with these practices, please do not use our website or provide us with your personal information.
Information We Collect
Personal Information You Provide
We collect information that you voluntarily provide to us, including:
- Name and contact details (email address, postal address)
- Travel preferences and requirements
- Dietary restrictions or accessibility needs
- Passport and travel document information (when required for bookings)
- Payment information (processed securely through third-party payment providers)
- Communications and correspondence with our team
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and browsing activity, including:
- IP address and geographic location
- Browser type and version
- Pages visited and time spent on our website
- Referring website addresses
- Device type and operating system
How We Use Your Information
We use the information we collect to:
- Process and manage your travel bookings
- Communicate with you about your enquiries and reservations
- Provide personalised travel recommendations
- Send important updates about your booked services
- Improve our website and services
- Comply with legal obligations
- Detect and prevent fraudulent activities
Information Sharing
We may share your personal information with:
- Travel suppliers (airlines, hotels, tour operators) necessary to fulfil your bookings
- Payment processors for secure transaction handling
- Professional advisers (legal, accounting) when required
- Government authorities when legally obligated
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Booking records are typically retained for seven years following the completion of travel.
Your Rights
Under applicable data protection laws, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to or restrict certain processing activities
- Request data portability
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us using the details provided below.
Children's Privacy
Our website is not directed at children under 16 years of age. We do not knowingly collect personal information from children without parental consent.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:
mist-egret
47 George Street
Edinburgh EH2 2HT
United Kingdom
Email: [email protected]