Last updated: January 2024
Our Commitment to Data Protection
mist-egret is committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We take the protection of your personal data seriously and have implemented appropriate measures to ensure your information is handled lawfully, fairly, and transparently.
Data Controller
mist-egret acts as the data controller for personal information collected through our website and services. This means we determine the purposes and means of processing your personal data.
Contact details:
mist-egret
47 George Street
Edinburgh EH2 2HT
United Kingdom
Email: [email protected]
Lawful Basis for Processing
We process your personal data based on one or more of the following lawful bases:
- Contract: Processing necessary for the performance of a contract with you, such as arranging your travel bookings
- Consent: Where you have given clear consent for us to process your personal data for a specific purpose
- Legal Obligation: Processing necessary for compliance with a legal obligation
- Legitimate Interests: Processing necessary for our legitimate interests, provided these are not overridden by your rights and interests
Your Rights Under UK GDPR
The UK GDPR provides you with the following rights regarding your personal data:
Right to Access
You have the right to request a copy of the personal information we hold about you. We will provide this information free of charge within one month of receiving your request.
Right to Rectification
You have the right to request correction of any inaccurate personal data we hold about you, and to have incomplete data completed.
Right to Erasure
In certain circumstances, you have the right to request that we delete your personal data. This right is not absolute and applies only in specific situations.
Right to Restrict Processing
You have the right to request that we limit the processing of your personal data in certain circumstances.
Right to Data Portability
Where processing is based on consent or contract, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.
Right to Object
You have the right to object to processing of your personal data where we are relying on legitimate interests as the lawful basis.
Rights Related to Automated Decision-Making
You have the right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects. We do not currently use automated decision-making in our services.
Exercising Your Rights
To exercise any of your data protection rights, please contact us at [email protected]. We will respond to your request within one month. In complex cases, this may be extended by a further two months, and we will inform you if this is necessary.
We may need to verify your identity before processing your request. This is a security measure to ensure personal data is not disclosed to anyone who has no right to receive it.
International Data Transfers
When we arrange international travel, we may need to share your personal data with travel suppliers located outside the United Kingdom. In such cases, we ensure appropriate safeguards are in place to protect your data, such as standard contractual clauses approved by relevant authorities.
Data Security Measures
We have implemented appropriate technical and organisational measures to protect personal data, including:
- Secure storage of electronic and physical records
- Access controls limiting data access to authorised personnel
- Staff training on data protection obligations
- Regular review of data processing activities
- Secure disposal of data that is no longer required
Data Breach Procedures
In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the Information Commissioner's Office within 72 hours of becoming aware of the breach. Where the breach is likely to result in a high risk to you, we will also notify you directly without undue delay.
Complaints
If you are not satisfied with how we have handled your personal data or your data protection request, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Website: ico.org.uk
We would appreciate the opportunity to address your concerns before you contact the ICO, so please reach out to us first.
Updates to This Notice
We may update this GDPR compliance notice from time to time. Any significant changes will be communicated appropriately.